If you do not wish to collect your item personally, it will be shipped by the most cost effective secure method. This is usually by the tracked and insured services operated by the United Kingdom's post office. Should you wish your item to be sent via an alternative carrier, for example DHL or Fedex, if prior notice is given this can also be arranged. All items will be secured packed for domestic or international shipment as appropriate. I, Gavin Bottrell, will strive to ensure your item reaches you in the condition advertised. In the rare event of a delay in an item reaching you, please contact me directly at email@example.com and I will do my best to resolve the situation. If the item received does not match your expectations, please contact me directly. As a small trader it is regrettable that I cannot ofer a blanket policy for the return of "non-suitable" goods. That said, and if we have made prior arrangement, if the item is returned to me in the same condition it was at despatch then a refund of any funds paid, less any shipping charges incurred by me will be made. Please note, NO refunds will be given on items with engraved personal messages.
Shipping & Returns
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